Frequently Asked Questions

Find common issues you want to ask from our list of frequently asked questions. If you don't find answers here, please don't hesitate to contact us.

Here you will find frequently asked questions clients are concerned about. This is not an exhaustive list and if you don't find answers for your questions here, you can always contact us.

How long have you been in operation?

TSI Company Limited is a newly established business entity (2015) backed by an experienced and competent team of individuals in the fields of logistics, marketing, education, online entrepreneurship, and information technology.

In its first 3 months of operation, TSI has established corporate relationships with Thai companies doing export/import transactions to and from the Philippines.

What is your core business philosophy?

We believe in excellent customer service and satisfaction and unparalleled integrity in all transactions.

How extensive is your network?

Our fast-growing network in Thailand starts in Bangkok and spreads to Pattaya and Phuket. Additional distribution centers and shipping networks are underway which will saturate key areas of Thailand.

Aside from our physical network, our online presence in the social networking sites have grown dramatically in a short period of time.

What other delivery options do you offer?

Multiple delivery options are available through air, land, sea. Please see products and services link for details.

What support options are available?

Proactively envisioned multimedia based expertise and cross-media growth strategies. Seamlessly visualize quality intellectual capital without superior collaboration and idea-sharing.

What additional services are available?

Proactively envisioned multimedia based expertise and cross-media growth strategies. Seamlessly visualize quality intellectual capital without superior collaboration and idea-sharing.

What areas do you service and how frequently through the week do you provide these transport services?

Our coverage is all over Bangkok, Pattaya, and Phuket. Within a year of operations, we plan to saturate our service areas all over Thailand and its neighboring countries.

Currently, our transport services are making its rounds on Tuesdays and Thursdays and as the needs arise. Contact us in advance if you require our transport service out of schedule.

How long do deliveries take?

Deliveries are fulfilled as scheduled. However, there may be cases of unforeseen delays in which case your package may get stuck. Our system keeps track of your merchandise and will update you in case of delays.

How do you take care of my goods?

As much as we value your business with us, your goods and cargo are just as important.

We ensure that your goods are protected with our state-of-the-art packaging system using only the best materials to preserve your merchandise from packaging until it reaches its final destination.

How much do your services cost?

We have varied services and products with corresponding fees. A schedule of fess is posted in the website.

Our fees are very competitive and reasonable considering the flailing world economy.

We have a simple, no-nonsense fees. And while we do have different fees for different packages, our pricing structure is fairly straightforward.

Customs and Taxes

Balikbayan Box is zero tax. Sender pays the fees. Receiver does not pay anything.

How many days will my Balikbayan box reach the final destination.

Your Balikbayan Box starts its shipping from the loading date, not from the time of pickup. There is at least one (1) loading date every month. The loading date varies from month to month.

Depending on the destination, Balikbayan Box will reach Luzon area in 15 - 20 days and 25 - 30 days for the rest of the country.

What payment methods do you accept?

Proactively envisioned multimedia based expertise and cross-media growth strategies. Seamlessly visualize quality intellectual capital without superior collaboration and idea-sharing.

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